Video: How managers can best handle difficult conversations

Managers often must have difficult conservations on staff work performance. Professional facilitator Robin Parsons discusses how leaders can prepare

For managers, one of the greatest challenges they face is how to have a difficult conversation with a staff person. Managers often must have difficult conservations  on work performance, matters of discipline or in cases of conflict. Professional facilitator Robin Parsons discusses how leaders can prepare for such conversations and handle at times unexpected discoveries.…

Our neighbourhoods strongly influence our health

The way our cities and towns have been built plays a large role in many of the health conditions that Canadians develop

Our neighbourhoods strongly influence our healthBy Kevin Lam McMaster University and Jean Wang Ottawa University Since John Snow mapped out the large cholera outbreak in 1854 to where people lived in London, it’s been known that where we live, work and play strongly influences people’s health. The way our cities and towns have been built plays a large role in many of the…

Five principles for a better sales force

How to create a training program that builds relationships and increases sales

Five principles for a better sales forceThere is a lot of on-the-job training required when it comes to creating an effective sales team. A massive amount of information, after all, is needed to learn the job if it is to be done well. But in addition to book knowledge, sales skills require a lot of practice if your team hopes to…

Reading the signs your child might be stressed out

And how to help them overcome it

Reading the signs your child might be stressed outSomething quite remarkable is happening across Canada today: suddenly everyone is talking about self-regulation. They’re not always sure they know what it means, let alone what to do about it, but there is a widespread awareness that self-regulation is one of those scientific breakthroughs that heralds a turning point in how we see and help…

Reinventing yourself – Is it time for a career makeover?

Careers are like sharks, especially at the upper levels. They need forward momentum to stay alive, especially in today's constantly shifting workplace

Reinventing yourself – Is it time for a career makeover?Reinvention means different things to different people. Take Bill, for example. In his sixties, Bill started his first job before the invention of the personal computer, cell phones or even fax machines. All work was done with pencils, ledger pads, typewriters, land lines and messenger services. OK, he never touched an Abacus, but it all…

FCL shutting down Calgary centre, more than 200 jobs lost

The move comes as a result of Calgary Co-op’s recent decision to source its groceries from Save-on-Foods

FCL shutting down Calgary centre, more than 200 jobs lostFederated Co-operatives Ltd. is eliminating more than 200 jobs in Calgary this spring as it shuts down its Calgary Food Distribution Centre effective April 2020. In a news release on Thursday, FCL said the move comes as a result of Calgary Co-op’s recent decision to source its groceries from Save-on-Foods. “We're deeply saddened by this…

Dealing with “ambiguity” in the workplace

You may have come across the phrase 'must be comfortable with ambiguity' in a job description and thought to yourself, 'Isn't that a bad thing?

Dealing with “ambiguity” in the workplaceYou may have come across the phrase 'must be comfortable with ambiguity' in a job description and thought to yourself, 'Isn't that a bad thing? How can a company acknowledge ambiguity exists within their system without taking steps to correct the situation?' Ambiguity, which often is defined as 'vagueness,' can also mean directions that can…

Taking your first steps up the management ladder

Leaders who advance to a new echelon often underestimate the challenges they are about to confront

Taking your first steps up the management ladderIn the U.S. military, they call them 'Mustangs' – personnel who have advanced from the enlisted ranks to positions of leadership. Some of them have gone all the way to the top, winning general's stars and recognition as history's finest leaders. The same thing can happen in the business world. Outstanding men and women, rewarded…

What to do when the boss is the problem

Sometimes the only way to deal with a truly difficult boss is to change jobs

What to do when the boss is the problemSome bosses are gems and others ... not so much. While every person's personality can, on occasion, clash with another's, some supervisors seem to make a habit of making life miserable for the rest of us. But what can you do when the person in control of a large portion of your life (and your…

How startups can build better brands

Fifty nine per cent of consumers would rather purchase new products from brands they know and trust

How startups can build better brandsBuilding a company is hard work, but building a brand is even harder. Brands, after all, have the power to outlive the products and services that hold the company together. Branding is about the beginning-to-end customer experience. It includes everything from your social media presence, customer engagement, content, copywriting, company culture, and graphic elements. The…
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