Customer satisfaction falling flat for digital banking experiences

The massive investments made by banks in mobile offerings have yet to show dividends in terms of elevating customer satisfaction

Customer satisfaction falling flat for digital banking experiencesCustomer satisfaction with retail banks in Canada was high before the outbreak of COVID-19, but satisfaction is falling flat in the critical area of digital banking experiences, according to the J.D. Power 2020 Canada Retail Banking Satisfaction Study. “Canadian banks have seen, for the most part, significant improvements in customer satisfaction related to products and…

Real estate companies slow to adopt PropTech

Only 36 per cent of Canadian real estate companies surveyed have a digital strategy compared to 58 per cent globally, says KPMG report

Real estate companies slow to adopt PropTechCanadian real estate companies apparently haven’t jumped on the property technology bandwagon and many risk losing market share or a drop in revenue because of that, says a new report released Monday by KPMG. The report, Canada's PropTech Journey: How Canadian Real Estate Companies Are Faring in the Digital Age, says only 36 per cent…

Digital alternative to big banks being launched in Calgary

Neo is the first portfolio company with Harvest, a venture builder dedicated to the Prairies, with headquarters in Calgary

Digital alternative to big banks being launched in CalgaryTwo of the co-founders of SkipTheDishes are launching a digital alternative to big banks.  Neo Financial, a startup based in Calgary, is offering a no-annual-fee credit card and savings account while also giving members access to instant rewards from hundreds of brands – all on one card. “Today, with just the push of a button,…

Canadian companies lag in digital transformation

73 per cent of Canadian industrial companies expect to invest less than five per cent of their annual revenue on digital technology

Canadian companies lag in digital transformationA new report released Wednesday says 73 per cent of Canadian industrial companies expect to invest less than five per cent of their annual revenue on digital technology which is not nearly enough to make them competitive globally. The report, Building up to transformation, by KPMG in Canada, surveyed C-suite leaders at 165 companies across…

Digital shift not offsetting newspapers’ print decline

Digital advertising sales reached $295.6 million in 2018, a 20.8 per cent increase from 2016, yet print ad sales declined by a much larger amount

Digital shift not offsetting newspapers’ print declineGrowth in digital ads for newspapers has not been fast enough to offset the decline in print advertising, according to data released Friday by Statistics Canada. The federal agency reported that digital advertising sales reached $295.6 million in 2018, a 20.8 per cent increase from 2016. Print advertising sales totalled $1.2 billion, down from $1.6…